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Emails not rendering correctly in Outlook
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Jake Ford
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Jake Ford
Merged in a post:
Outlook CTA buttons are Duplicated
Gemma de Laat
First Reported: 21 Aug 2020 at 12:37 GMT+1
When viewing credential delivery emails in Outlook, the 'View my Credential' CTA button is duplicated. See screenshot attached.
"As an issuer, this affects my branding as the credential delivery emails do not appear as professional in Outlook as they do in other email clients."
This was originally thought to only be occurring in older versions of Outlook, but has been replicated in up-to-date versions of Outlook as well.
Emily Doyle
Royal Society of Chemistry's footer does not display centrally in Outlook (Screenshot of Gmail provided for comparison)


Emily Doyle
Lowe's University raised the same issue today, pointing out how the call to action buttons in particular do not display properly in outlook.

