Emails not rendering correctly in Outlook | Voters

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Emails not rendering correctly in Outlook

complete

Emily Doyle

The issuer's developer has noted that emails sent from your platform do not render correctly in the Microsoft Outlook platform.

Screenshots show the difference between how the template appears in Outlook and Gmail.

March 3, 2021

Rochelle Sherman

marked this post as

complete

Alex Hale-Jones

International FireStop also raised this issue.

Jake Ford

marked this post as

planned

Jake Ford

Merged in a post:

Outlook CTA buttons are Duplicated

Gemma de Laat

First Reported: 21 Aug 2020 at 12:37 GMT+1
When viewing credential delivery emails in Outlook, the 'View my Credential' CTA button is duplicated. See screenshot attached.
"As an issuer, this affects my branding as the credential delivery emails do not appear as professional in Outlook as they do in other email clients."
This was originally thought to only be occurring in older versions of Outlook, but has been replicated in up-to-date versions of Outlook as well.

December 18, 2020

March 17, 2021

Emily Doyle

Royal Society of Chemistry's footer does not display centrally in Outlook (Screenshot of Gmail provided for comparison)

Emily Doyle

Lowe's University raised the same issue today, pointing out how the call to action buttons in particular do not display properly in outlook.