Feature Requests

In our current state, issuers can add in one LinkedIn org ID per department. However, some issuers choose to utilize collections rather than departments to organize their credentialing. This may be different schools at a higher ed institution or different product lines within a company. They may choose to use collections instead of departments to streamline the management of credentials (1 area for emails, branding, etc). However, these different areas represented by the collections may have different LinkedIn pages, and the issuer may want to direct this LinkedIn traffic to the respective page, rather than just one parent company page.

The University of British Columbia would like the ability to decide if hyperlinks in the custom marketing message opens in a new window or not. UBC would like this feature so that viewers are not navigated away from the credential page, and have to manually go back to view the credential. Currently, hyperlinks in the custom marketing message open in the same window, while the marketing referral links open in a new window.

When the setting “Ask recipients to add a recovery email” is enabled, recipients who authenticate via SAML SSO, API SSO, or the Recipient Sign-In link are shown a recovery email prompt. Recipients authenticated through these SSO methods are unable to add a recovery email due to account configuration restrictions. This results in repeated popups or error messages and creates confusion in the user experience. Request Disable the recovery email pop-up and related error messaging for SSO-based authentication methods where recovery email functionality is not supported.

A customer has requested Doximity be added to the social sharing widget to allow their physicians to share out their credential with the largest professional medical network (LinkedIn for medical professionals).

WSET are requesting an extension to the password reset link validity period. Students in mainland China are frequently receiving expired links due to email delays of 12–24 hours caused by local email provider filtering and greylisting, meaning the link often arrives already expired. Any increase to the validity window would make a meaningful difference for users in this region.

In its current state, the recovery email pop-up message for recipients states, "To keep access to your credentials, set a password and add your personal email as a recovery option." A client would like the ability to customize this language to further explain their "why" for why recipients need to do this.

In our current state, customers have the ability to hide certain groups from the issuer page. They can even keep all of the groups private, leading the issuer page to simply share information about the organization. However, for some of our clients that focus on internal credentialing, they would like the ability to hide this page completely, as to not confuse their customers, partners, etc.

Issuers would like the ability to adjust recipient engagement options (specifically the "Share to LinkedIn" option). Currently, it is not possible to disable 'Share to LinkedIn' from the credential view. Also, issuers would like to selectively control this setting on a per-group basis

A client has reported that there is some confusion over the date listed in the credential wallet for their recipients. Rather than just list the date, they would like it to display something like, "Issue Date: February 9, 2026"

Rutgers would like the ability to disable the "Suggested Credentials" tab on credential.net for their recipients. Not all of Rutgers students are able to sign into Accredible via SSO (I.E. alumni who have lost access), and have to sign directly into Accredible at credential.net (rather than the custom domain URL) to view their credentials and digital wallet. Students who have to sign in at credential.net are able to see competitor courses under the "Suggested Credentials" tab.