International Firestop Council - Name, Avatar and social accounts need to be moved to the Directory Profiles tab so that users can update their listing in one place. This is pending on another ticket, but they are urgent to have Phone number and Email address as well. Would be keen to have included as well.

Currently, credentials have to be updated separately to uploading new credentials. This causes difficulty when all data is in one spreadsheet. The ability to update and create in one spreadsheet upload would be beneficial.

At the moment, CSMs need to explain to Issuers what the reply to or sender details will be if they make no edits to those fields in the email settings. The request is to include this detail on the page to prevent confusion and reduce the amount of stuff issuers need to remember from training.

Currently the Canvas-Accredible integration is not able to make use of custom attributes. An update to the integration that would allow the use of custom attributes would increase value to Canvas users.

Hi team, some feedback on the new team member/admin permissions UI. My client has an account with 2 departments set up and each department needed a team of 2 added to it. She set all 4 users up as admins within the departments not realising that this was going to provide them access to both departments. I wonder if this could be made a bit clearer as we currently say that an admin will have access to ‘the entire accredible account’ but that relies on our users knowing that that refers to all departments. As I was correcting this for her and bringing them down to team members, I got myself confused about whether simply toggling to team member from the department they should be added to would correct the issue. I think this could be improved with a call out of some kind that would let users know that toggling someone from team member to admin will remove access in all other departments. Gemma confirmed this for me but I think the UI could catch some others out and at the least cause some confusion. (edited) :dart: 3 https://accredible.slack.com/archives/C7R8EUAG4/p1631532101060100

https://accredible.slack.com/archives/C7R8EUAG4/p1632388505085800 There’s been a handful of clients who have shared feedback about spelling, date formats and currencies etc and I’ve noticed we seem to merge between US and UK formats. Here is the most recent feedback I’ve had on this topic and given the referral calculator was somewhat recently released, I’d love to know if adding multiple currencies was ever considered and why we didn’t go ahead with it given we have clients in numerous territories.

Repasting Jackson's note on product-feedback channel so we have it documented in teh feedback system of record ~~~~~ Impressions: 14 as of Oct 5 Jackson (CST) 7:07 AM ---- Throughout my time here at Accredible, the most trending issue Support gets from recipients is the confusion of signing up. Either they are signing up with the wrong domain or they do not know how to set up a password (if not initially using the SSO link within the email). Possible solution: Having a hyperlink or button on www.accredible.com domain indicated for recipients that will redirect them to www.credential.net . Something in the line of this: https://canvas.instructure.com/register_from_website Additionally, the Sign In portal can include a hyperlink like Set Up a Password, similar to Forgot Password. These are just my thoughts. I just know that we can improve the user experience, which in return can lower Support inquiries regarding these issues. Recipients typically will not seek our Knowledge Base article for answers.

Issuer would like to be able to able to edit the "Reminder" emails in the same way you can edit email templates. They would like to be able to remove the word "Reminder" from the subject line.

Enable recipients to submit a request including their name, email and evidence. The request can then be reviewed in the admin dashboard with a badge issued upon approval. Issuers would like to embed these forms within their own platforms to set permissions and integrate into workflows.

Certified Human Resource Management Professional would like for recipients to be able to see the "Add to LinkedIn Profile" button when signed out of www.credential.net . Currently, you have to log in to see this button. They feel it would be simpler if you could make this button public, like you can for the other LinkedIn buttons (GetSocial and Share as Post LinkedIn buttons).