Feature Requests

Ideally, team member permissions could be locked down to the individual Group Settings (Skills, Description, Earning Criteria). Larger organizations would like to ensure governance/standardization is consistent across departments and would like the ability to lock down certain group parameters as listed above.

A customer building out a new credential strategy would like to display/tag a high-level classification label (e.g. "Certification," "Advanced," "Foundational") on the credential page. They're structuring their program into four tiers: Tier 1: Certification (Certified) Tier 2: Skills (Demonstrated) Tier 3: Knowledge (Trained) Tier 4: Engagement They'd like each issued credential to visibly display its tier, ideally as a styled label near the top of the credential page (not buried in the skills section or a custom attribute list further down). Today, Skills Frameworks and Custom Attributes don't cover this use case since they're skill-level or attribute-list based rather than a prominent type/tier tag. A configurable "credential type" or "level" label that issuers can define and apply per group, and that renders prominently on the credential page, would help programs like this align their badge structure with recognized industry patterns. They also mentioned wanting this to be a searchable option in the Spotlight Directory as well.

Show Instagram Icon in Spotlight Directory.

In our current state, an issuer can resend V2 email campaigns for delivery or reminder emails. However, the dropdown option does not allow them to resend email campaigns with expiry warnings, expired credentials, or renewed credentials. A customer would like the ability to resend email campaigns for these other templates. They currently extend the expiration date to renew a credential, and since this does not automatically send the renewed email, they would like to be able to manually send this to their recipients.

Client would like way to see a list of every credential that is due to expire in a time frame. Ideally something on the analytics page and the credentials page that could be exported for communication.

Make MFA mandatory for recipients who have a Spotlight Directory Profile and choose to enter personal information.

Allow issuers to create pathways using groups across 2 or more departments

The customer wants Custom Attributes included in the Data Export because they use it for mapping. This'll make the issuer's life easier by helping them track cohorts within groups. USE CASE: The issuer uses the custom attribute to track cohorts for classes (e.g., Fall 2026 Cohort vs. Spring 2026 Cohort), which makes it easier to run data analytics by cohort.

PUCRS would like to have a toggle for team members to be able/unable to export.

Several clients extend the expiration date through API to show longevity of the credentialee. There is currently no way to send a "renewal" email. I was hoping since our system knows to charge a credit there must be some sort of trigger we could create so that when a credential is renewed via an extension of the expiration date an email could be sent to the recipient notifying them of the credentials renewal. This is also common for clients who allow their recipients to renew early.